Privacy and cookies

Last update: August 17, 2023

The Movies that Matter Foundation protects your personal data and complies with the Dutch laws and regulations regarding the protection of personal data. If you believe that we do not act in accordance with the Dutch privacy legislation, we would like to hear from you. For questions, comments or complaints about the protection of your personal data by Movies that Matter, please send an e-mail to You can also submit a complaint to the Dutch Data Protection Authority.

  • Use and processing of personal data

    Which personal data do we store?
    Movies that Matter only collects personal data if you have given permission for this yourself and we only use this data for the purpose for which you have provided the data to us. The information collected may vary by purpose, e.g.:

    • Newsletters
    • Festival accreditations
    • Film submissions
    • Ticket sales MtMF
    • Volunteer applications
    • Grant applications
    • (Open) applications

    The type and scope of the personal data that we process differs per purpose. You can think of name, address, place of residence, age, telephone number, e-mail address and IP address. If you request information about activities, products and services from us, Movies that Matter will process the data to fulfil that request. If you sign up for the newsletter, your e-mail address will be used to send the newsletter. If you submit an (open) application, we will process your data in the context of the application procedure. If you submit your work for programming purposes, Movies that Matter will process the data to fulfil that request. If you buy a ticket online, Movies that Matter processes that data to fulfil that request.

    Additional information about online ticket sales

    When selling online tickets, we ask for personal data (postal code and house number) on behalf of The Hague & Partners, to generate and collect statistical data about our audience (including segmentation based on the Cultural Target Group Model). The results of the various studies cannot be traced back to individuals. We use the anonymous data for accountability towards our subsidy providers, and also as input for our programming and marketing policy. More detailed information about the Cultural Target Group Model can be found here and you can read more about this processing in the privacy statement of The Hague & Partners.

    Why do we store this personal data?
    Movies that Matter processes the above mentioned personal information for the following purposes:

    • The realisation of our services (e.g. the use of contact information to get in contact with you);
    • The improvement of our services (e.g. audience research, and analysis on the use of our website);
    • To provide you with information (per e-mail or post) about our programme (films, festivals, special events);
    • As accountability towards our subsidy providers
  • How are personal data secured?

    We do our utmost to ensure that personal data is properly secured. Only Movies that Matter employees for whom it is necessary or customary on the basis of their position are granted access to the systems on which personal data is stored. Your information will not be shared with third parties.

    The systems are equipped with access codes and security systems such as 2-factor authentication and a secure (SSL) connection to display data and to process changes. Your data is processed on servers in the Netherlands or in countries that offer an appropriate level of protection according to the European Commission.

  • Can I view, modify or delete personal data?

    You have the right to view, modify or delete your personal data. For this you can ask us to provide insight into which personal data we have about you and request us to have it corrected or deleted. For this you can send an email with your full name, address and phone number. We will respond to your request – possibly by phone – within 4 weeks at the latest.

  • Unsubscribe from newsletters

    You can subscribe for multiple newsletters from Movies that Matter. If you wish to cancel (one of) them, you can unsubscribe through a link at the bottom of every e-mail or click via the links below:

  • Cineville pas

    Movies that Matter does not register any information of Cineville members. The Cineville card is scanned at the cash register with every visit, and saved in Cineville’s database. Check Cineville’s privacy statement for more information at

  • Photos and images

    Movies that Matter treats photos and visual material with care in all cases. Photos and visual material are made during our festival, events and workshops to record the event and to give impressions of the atmosphere on our website, in reports, in the newsletter and/or social media. Once the news value of the images has disappeared, only (a part of) the photos remain internally archived for historical purposes.

    Attendees, visitors/participants will be informed in advance as well as possible about any video recordings. In addition, attendees will be made aware of this – insofar as possible – during the event at the location. Are you recognisable on the image, but don’t appreciate this? Let us know and the footage will be removed at your request within 4 weeks at the latest.

  • Links to other websites

    On some pages of the Movies that Matter website we link to websites of third parties. Movies that Matter bears no responsibility with regard to the handling of personal data by parties of these other websites. When visiting other sites we recommend that you carefully read the policies regarding the processing and protection of personal data of these external websites. The terms and conditions on those sites may differ from the terms and conditions used by Movies that Matter.

  • Cookies

    We use cookies on our website ( to give us insight in how the website is being used. This enables us to improve our services and your website experience. Cookies are text documents with a small amount of information that are stored on your computer, tablet or mobile phone by a website.

    Which cookies does Movies that Matter use?

    Functional cookies
    The web application of our supplier Crossmarx uses functional cookies which are necessary for the proper working of subscribing to newsletters or filling in forms (such as film submissions), amongst others. See a list of all functional cookies below:

    When you buy a ticket for the Movies that Matter Festival, you do this via the ActiveTickets webshop. ActiveTickets only uses functional session cookies for shopping cart processing which are created per session and are only valid during a session. ActiveTickets is stores personal data as follows:

    • Normal visitor registration (online/box office) and imported visitor accounts: As long as necessary for the execution of this agreement. You determine the retention period of inactive accounts yourself (the maximum retention period is 2 years).
    • Fast visitor registration (box office): From the moment of the transaction up to and including the date of the performance/event to which the transaction relates (after which personal data will be deleted).
    • Visitor data in ActiveTickets support systems: Sensitive personal data: maximum 2 months. Normal personal data: for the duration of the Agreement up to a maximum of 7 years after its termination.

    Analytical cookies
    In order to continuously improve our website, we investigate how the website is used (e.g. the traffic to and on the website) with analytical cookies. We do this with Google Analytics and software cookies store data for this. All information collected with these cookies is stored in the form of anonymous statistics. Cookies are also placed via our website by the French company Matomo Analytics. We use their Analytics service to track visitor behaviour and get reports on website usage. This allows us to improve our website and services. Matomo cannot provide this information to third parties. Your IP address is not fully recorded, or anonymised, and data is not shared with other services.

    Tracking cookies
    We ask your permission to place tracking cookies from the parties below, so that we can display relevant content on our website. Movies that Matter has no influence on the way third parties place tracking cookies and has no access to the data that third parties collect. Based on the pages you have visited, they show advertisements that these parties think are of interest to you.

    Video cookies from YouTube and Vimeo are only placed if you watch a video during a visit to the Movies that Matter website and give permission for this. These services place cookies to anonymously optimise their user experience. Movies that Matter has no influence on the cookies placed by Vimeo or YouTube.

    Movies that Matter places cookies from Meta (Facebook and Instagram) with a randomly generated ID that recognises you and registers the number of visits, browser type and date. This anonymous data about your surfing behaviour can be shared with Meta because a Facebook pixel has been implemented on our pages. It is not possible for Movies that Matter to trace this data back to an individual.

    We link to the following social networks on our website that can place cookies: Facebook, Instagram, X (Twitter), LinkedIn, YouTube and Vimeo. These cookies – which remember whether you are logged in to a network – are only placed if you are logged in during a visit to the Movies that Matter website and you give permission for this. By installing an app like ‘Disconnect’ for Chrome and Firefox, you can disable this feature. Read the privacy statement of each network to see the data they collect:

    How can I disable or delete cookies?
    Our cookie tool is set to ‘functional’ by default placing only cookies that are necessary for the proper functioning of our website. In addition, you can delete all cookies that were previously stored via your browser settings. If you use multiple computers or browsers, you must repeat this process for each computer and browser. How you can do this differs per browser, most browsers explain this in the help function. Please note that if you block cookies, our website may not work as well.

  • Amendments

    Movies that Matter reserves the right to amend this Privacy Statement. Any changes will be announced on this page. We therefore advise you to check this page regularly to see if any changes have been made.