FAQ: Tickets

Online
Regular online ticket sales start on Thursday 7 March. Multi tickets and some specials will go on sale earlier.

Festival Box Office
From Friday 22 March, you can also buy tickets at the festival box office in The Hague. The festival box office in the foyer of Theater aan het Spui will be open daily from 22 March to 30 March. At the festival box office, you can buy tickets for film screenings in Filmhuis Den Haag, Theater aan het Spui, Nieuwspoort and Kunstmuseum. Please note that it can be busy at the box office on location and arrive on time. At our festival box office, payment can only be made by PIN and credit card. You can NOT pay by cash at the festival box office.

We Are Public pass holders can pick up their (reserved) tickets at the festival box office. This is possible on the day of the screening, from the opening of the box office until a maximum of 15 minutes before the start of the screening.

Theater Dakota, De Nieuwe Regentes and satellite venues
Tickets for screenings at Theater Dakota, De Nieuwe Regentes, Nest, De Vaillant and the satellite locations will be on sale from 7 March via the website and/or box office of the respective theatres.

Online
You can buy tickets online from Thursday 7 March via our website.

• Go to the programme overview and choose a film or event.
• Click on the ‘Times and tickets’ button. An overview of all available screenings of the film in question will appear.
• Click on the screening you want to see.
• This will take you to the shopping basket.
• Login or create an account.
• Choose your ticket type and the number of tickets.
• Add the tickets to your shopping basket and click on ‘Checkout’. Or choose ‘Continue shopping’ if you want to purchase tickets for multiple screenings.

Festival box office
From Friday 22 March, you can also buy tickets at the festival box office in The Hague. The festival box office in the foyer of Theater aan het Spui will be open daily from 22 to 30 March. At the festival box office, you can buy tickets for screenings at Filmhuis Den Haag, Theater aan het Spui. Please note that it can be busy at the box office on location and arrive on time.

At our festival box office, payment can only be made by PIN and credit card. You can NOT pay by cash at the festival box office.

We Are Public pass holders can pick up their (reserved) tickets at the festival box office. This is possible on the day of the screening, from the opening of the box office until a maximum of 15 minutes before the start of the screening.

Opening hours festival box office:

Theater Dakota, De Nieuwe Regentes, Nest, Theater De Vaillant and satellite venues
Tickets for screenings at Theater Dakota, De Nieuwe Regentes, Nest, De Vaillant and the satellite venues can be bought from 7 March through the website and/or box office of the relevant theatres.

You have 15 minutes to complete your order. Once you click the checkout button, you’ll get an extra 10 minutes to complete checkout.

Prijzen

Valid at Filmhuis Den Haag, Theater aan het Spui, Nieuwspoort, The Grey Space in the Middle and Kunstmuseum

Regular film screening: € 12,50
Shorts programme: € 12.50
Industry programme: € 7.50
Multi Ticket: 6 film visits for € 60

Specials

2Doc Special: € 20
Best of #MtMF24: € 30
Camera Justitia day: € 50 (regular) / € 25 (under 31 years)
Camera Justitia Masterclass: € 7.50 (regular rate) / 0 (under 31 years)
Earth at Stake: € 20
Family screening: € 7.50
Day of De Groene: € 20
HUMAN-day: € 20
Trouw-afternoon: € 20

In addition to the regular rate, you can also attend the Movies that Matter Festival at a discount. We also work with partners who offer their members special offers.

Multi ticket 6 film visits for € 60, read more
Under 31 years € 7.50
Cineville valid, read more
Ooievaarspas 50% discount on all regular film screenings at Theater aan het Spui, Filmhuis Den Haag, Nieuwspoort and Kunstmuseum
We Are Public access to selected screenings, read more

Online
You can pay online with iDEAL, VISA or Mastercard.

Festival box office
At our festival box office, payment can only be made by PIN and credit card. You can NOT pay by cash at the festival box office.

From Friday 22 March, you can also buy tickets at the festival box office in The Hague. The festival box office in the foyer of Theater aan het Spui will be open daily from 22 March to 30 March. At the festival box office, you can buy tickets for film screenings in Filmhuis Den Haag, Theater aan het Spui, Nieuwspoort and Kunstmuseum. Please note that it can be busy at the box office on location and arrive on time.

At our festival box office, payment can only be made by PIN and credit card. You can NOT pay by cash at the festival box office.

Opening hours festival box office:

To buy a ticket through our website, you need an account. For this, you only need to provide your name and email address.

If you haven’t received an e-ticket, also check your spam to be sure. Add tickets@moviesthatmatter.nl to your contacts so that you do receive subsequent mails properly.

Did you also not receive the e-ticket as spam? Send an e-mail to tickets@moviesthatmatter.nl. Indicate in your e-mail for which screening (film title, date and time) you have purchased a ticket. We will contact you as soon as possible.

Unfortunately, we cannot refund money for tickets already purchased. It is also not possible to exchange ordered tickets for tickets for another screening.

Cineville tickets can be cancelled via the website. Go to the shopping basket. Log in to your account. Under ‘My Account’ you will find ‘Order history’. Here you can cancel the relevant order.

Except for zaal 3 at Filmhuis Den Haag, all cinemas during the festival are wheelchair accessible.

Wheelchair Spaces:
There are limited wheelchair spaces available:

• Filmhuis Zaal 1: 3 wheelchair spaces (on row 7)
• Filmhuis Zaal 2: 1 wheelchair space (on row 2)
• Filmhuis Auditorium 3: 0 wheelchair spaces
• Filmhuis Auditorium 5: 1 wheelchair space (on row 6)
• Filmhuis Auditorium 6 Boutique Cinema: 1 wheelchair space (free choice)
• Theater aan het Spui Grand Auditorium: 3 wheelchair spaces (front)
• Theater aan het Spui Small Auditorium: 3 wheelchair spaces (front)

If you wish to use a wheelchair space, please send an email to tickets@moviesthatmatter.nl after purchasing a ticket to reserve a wheelchair space.

If the available wheelchair spaces are already reserved, we will work together to find another suitable moment for you when the film is screening. If that is not possible, we will refund the purchase amount.

Planning to go to several films at the Movies that Matter Festival? Buy a Multi Ticket and benefit from a nice discount!

For one film ticket, you pay € 12.50. But with a € 60 Multi-Ticket, you can book six film visits at a reduced rate. If you prefer to go to the film with someone, you can also use the strippenkaart to order a maximum of two tickets per film screening.

You can purchase a Multi Ticket online via this page. After payment, the MtMF Multi Ticket is automatically linked to your account. From 7 March, the full film programme will be online and you can order tickets for screenings using the Multi Ticket.

How to use the MtMF Multi Ticket?

• Select a film and choose the card type ‘MtMF Multi Ticket’ from the dropdown menu.
• Then you can determine the number of stubs you want to use.

The Multi Ticket is only valid for film screenings in Filmhuis Den Haag, Theater aan het Spui, Nieuwspoort and the Kunstmuseum. The Multi Ticket cannot be used to buy combi-tickets.

Follow these steps:

• Click on ‘Tickets’ at the film of your choice.
• Log in to be able to use your promotional code.
• In your shopping card you can click on ‘Want to use a promotional code? Click here’. Fill in the code and click on ‘apply’.
• You now see a the ticket appear that fits the promotional code.
• Click on ‘order’ and ‘pay’.
• You receive an e-ticket in your mailbox.

NB: promotional codes are not valid for screenings at satellite venues, Filmhuis Dakota and De Nieuwe Regentes, Nest and De Vaillant.

Follow these steps:

• Click on ‘Tickets’ at the film of your choice.
• Log in to be able to use your discount code.
• In your shopping card you can click on ‘Want to use a promotional code?’ Click here. Fill in the code and click on ‘apply’.
• You now see a the ticket appear that fits the discount code.
• Click on ‘order’ and ‘pay’.
• You receive an e-ticket in your mailbox.

NB: discount codes are not valid for screenings at satellite venues, Filmhuis Dakota and De Nieuwe Regentes, Nest and De Vaillant.

Cineville is valid for all regular film screenings at Filmhuis Den Haag, Theater aan het Spui and a number of satellite locations. Read more about the ordering process here.

Cineville tickets can be cancelled via the website. Go to the shopping basket. Log in to your account. Under ‘My Account’ you will find ‘Order history’. Here you can cancel the relevant order.

With your We Are Public pass, you can visit some specific film screenings. From 7 March, you will find the selection on the We Are Public website.

Online booking
You can reserve a We Are Public ticket for the screenings from the selection via the website. Online reserved We Are Public tickets can then be picked up at the festival box office in the foyer of Theater aan het Spui. You can do this on the day of the screening, from the opening of the box office, until a maximum of 15 minutes before the screening.

At the festival box office
You can also order a We Are Public ticket for a screening at the festival box office in the foyer of Theater aan het Spui, while stocks last. You can do this on the day of the screening, from the opening of the box office, until a maximum of 15 minutes before the start of the screening.

Ooievaarspas holders get a 50% discount on regular film screenings at the Filmhuis Den Haag, Theater aan het Spui, Kunstmuseum and Nieuwspoort.

Online ticket sales

Ooievaarspas holders can order tickets for film screenings at Filmhuis Den Haag, Theater aan het Spui, Kunstmuseum and Nieuwspoort from Thursday 7 March on our website. Choose the ticket type ‘Ooievaarspas’ enter your pass number on the front of your pass. Click on ‘order’. You will receive an e-ticket with a QR code. You can order several different films in one purchase. Your e-ticket will be scanned at the entrance to the screening room.

It is not possible to order Industry tickets and combi-tickets (such as Best of #MtMF24, the HUMAN-day, the Trouw-afternoon, the 2Doc evening, De Groene-day and the Camera Justitia-day) with your Ooievaarspas. However, you can order tickets with your Ooievaarspas for the individual screenings that are part of the special.

At the festival box office

If there is still availability for a film, you can also order a ticket with your Ooievaarspas at the festival box office last minute. Have your pass scanned at the festival box office and you will receive a ticket.

No, the Nationale Bioscoopbon cannot be used to purchase a Movies that Matter ticket for a screening at Filmhuis Den Haag, Theater aan het Spui, Nieuwspoort and Kunstmuseum.

Tickets for screenings at Theater Dakota, De Nieuwe Regentes, Nest, De Vaillant and the satellite venues can be purchased via the website and/or box office of the relevant theatres from 7 March onwards. Here, the ticket sales rules of the theatre itself apply.

No, the Friends Pass, Movie Gift Card and 10x Movie Card from Filmhuis Den Haag are not valid for screenings at the Movies that Matter Festival.